Per the Sprint support site at http://search.sprint.com/inquiraapp/ui.jsp?ui_mode=answer&prior_transaction_id=2&iq_action=5&answer_id=33554455&highlight_info=6293864,0,6&turl=http%3A%2F%2Fsupport.sprint.com%2Fsupport%2Farticle%2FSet_the_number_of_rings_for_voicemail%2Fcase-ev207663-20090626-084943#__highlight&id16=voice+mail :
"A call will roll to your voicemail if unanswered after 23 seconds.
This setting can't be changed. However, on your Sprint phone, you can change your ring tone to one that reduces or increases the number of rings you hear before an incoming call rolls to voicemail.
For details about setting up and changing your ring tones, refer to the user guide for your phone."
If this is not the problem with your phone I suggest you call their support line:
Call *2 from your cellular phone or 888-211-4727 (Sprint phones) or 800-639-6111 (Nextel phones)
They may ask you to perform troubleshooting tasks, so it would be best to call from a phone other than the one you need help with.
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