Our router stopped working. I have my main computer connected to modem, and internet is working fine. But my wireless laptop (XP), my wife's computer (Vista), and my son's computer (XP) can't see the network. I've tried shutting everything down and rebooting. I've tried hitting the reset button on the router.
ø1 i what to know if this suport is avaliable in french
ø2 i always get an error whit the dns server ( found it whit msn messenger ) for iformation mi own is wbr1310_revB_firmware_202
ive tried to update de firmware but dosent work :(
Make sure you fully reset the device to its factory settings. I am not sure on the DLink what the procedure is. Usually it's unplugging the unit, pressing the reset button for 10-30 seconds, then repowering on the unit.
From a wired laptop, reinstall the software using the CD that came with the unit to set up the router. Your manual should cover all of this. If you don't have the manual/software, re-download it from D-Link's web site.
If the router will not power on or give status lights, then that's another problem entirely.
Mike
I had the same problem.
Make sure you turn off all the security with the software in package then slowly turn it all back on, on piece at a time. For whatever reason, it comes with MAC address filtering already turned on, which makes it impossible to see if you don't have the right info put in to the computer that the router was configured with.
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Went away for a few days and came back to find the router not working. Although the cable modem was fine, there appeared to be no communication between it and the router. Powering both down did not help. Nor did resetting the router back to back to factory settings. When I try to re-install the router, I get a message "error: internal error". At this point, I'm afraid that the router is fried - and of course - one month after the 1-year warranty expired. Any help would be appreciated!
Hi,
I bought this router newly and tried powering it on, and it gave a green status light. But after a couple of days, when i tried connecting it, it used to not switch on. In the middle, this router got dropped down once. I have tried pressing the reset button for a few seconds and it din't work up. Is there a suggestion to fix this problem.
Regards,
Geetha.
I had the same problem. I just woke up one morning and it didn't work. I called the support hotline and they ran me through some options like hitting reset etc. before conculding that it was dead. They were able to send me another router in the mail at no cost (except for the cost of shipping the dead router back to them). Unfortunetly, the new router they sent me was also dead and their customer service is less than helpful this time. I would suggest just buying something else.
I've had the same problem as everybody else, I came back after the long Easter weekend and viola - only power and not status light, it was as if the router was getting no signal of an internet connection. I called up the tech support and they asked me to hit the reset button and nothing happened even after powering it off. I'm well over a year (1.5 yrs or so?) so no warranty is covered under mine.
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