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When the coffee is weak, that is often because the water is not at adequate temperature.
Check if the coffee is in right quantity and pressed in the right way. If it is than it means that the water was not hot enough.
Check water temperature, if water is completely cold, the element mus be replaced, if water is hot, but not enough, then replace thermostate activating the pump.
-Rinse Brew unit under warm water, and let dry. -Rinse coffee tray, water tray and water tank under hot water (may melt in dishwasher)
The rest coffee been tank and exterior needs to be washed with a warm cloth, just make sure it is not to damp, which could leave water drops in the grinder.
gears are probably broke. Happens when to much coffee and coffee ground too fine get compacted into the brew drive unit.
Shreds the plastic gears like butter.
Machine has to be sent out for service, gear replacement is long and impossible for anyone untrained. Trained techs it takes at least an hour if not more.
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