Hi,
I was made aware of your concern and would like to offer a few ideas you may want to consider. Water dripping down is not a leak during defrost condition as this would be the ice melting. Normally, there would be a drain hose specifically to channel the melted ice/water to a drainage system. The amount of water would then be proportional to the amount of ice melting as with the length of time to completely melt, drain away.
Perhaps you could check the filter/drain screen as well as the drain opening for any blockage/clogging. You could also try checking the same on the drain hose as well as for possible kinks. Additionally, there would be a sensor behind a boxy cover that triggers the system back into operation. If there is still melted ice/water inside the freezer, then the sensor would prevent the unit from turning on completely. You may want to check this sensor and verify that it is dry.
An
exploded parts diagram would help you identify/locate the above mentioned parts.
Good luck and thank you for using FixYa.
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