My Palm Lifedrive handheld is frozen and if i put in my password,it will not register as i tap the screen.Can i get help?

On your handheld, launch the Prefs application. Under General, select Security.

If the Password box says "Unassigned," tap the box and create a password for your handheld.

Once the password has been set, remove the stylus. Disconnect your handheld from the AC charger, if connected.

On your handheld, hold down the Power button.

While holding down the Power button, use the stylus to press the RESET button on the back of your handheld.

1. While still holding the Power button, the screen will show the Palm logo and a progress bar. Then the circular Palm Powered logo will appear. Release the power button when you see the Palm Powered logo.
   
   
2. A message will appear warning that you are about to erase all the data stored on your smartphone. Press UP.
3. You'll see a series of Palm logo screens, then a prompt to tap onscreen targets. The Factory Reset is complete

To wipe all user informations from your device, slide and hold the power button to the right, and whilst keeping it in that position, briefly press the reset pin with the stylus pen (or, if it is missing, a paper clip would do). Release the power switch only when the reset screen comes up. Then, press the D-pad's Down key. This process will take some time (up to 25 minutes).
Hope it works for you.
By the way, if you happen to miss the LifeDrive user guide, feel free to download it from this location.
Cheers! Carlos

When you see the first screen (the orange one) hold the UP button as the bar moves across the bottom of the screen. Let go right before the screen goes to the silver logo. If it continues and opens Prefs, then you need to delete the program causing it to reboot. If that doesn't work, do a Hard Reset. A Hard Reset will erase everything on your lifedrive, so only do it if you have to. Hold the Power Button while you push the reset button. Continue with the instructions to finish erasing your device.

Try and remove and reseat the battery to reset the device.

It sounds like you need to setup the network settings on the palm or the wep or securty key or both.

When it shows the network id tap edit then enter the wep or wpa key if needed, then tap details to get to the screen where you enter the normal network details.

Usually it is just the security key that causes this. Get that code in and you might pop right on.

HI there,

Normal 0 The best thing I can offer for you to do is to go to the free palm chat service they offer. I have used this and it worked good for me. Here is a link to the free chat service. Scroll to the bottom of the page and you will see a Palm Chat. From there click on the link that says Chat Now and follow the online prompts. Best wishes...I hope this will help you.

Here is that link.....

Normal 0 http://kb.palm.com/wps/portal/kb/na/lifedrive/lifedrive/unlocked/supportservices/page_en.html

This sounds like the issue where the LifeDrive is stuck in a loop. You can see how to break the device out of the system loop on the Palm Knowledge Base article (26419) located HERE.

Hope that helps get you up and running again!

You may be experiecing failure of the microdrive. Those are typical of it failing or having failed.

Having said that have your tried the hard reset buy holding the 5 way down while sliding the power switch? This is slightly different than the older secure but you need the update 2 to have it. This will erase and reformat and reload the entire system a bit more thouroughly than the older secure erase.
It might get you out of the cycle which is more important.

I found this on the Palm website about the frozen Palm Logo screen

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=97,E=0000000000825271086,K=7324,Sxi=2,Case=Obj(26419)

Here is the only thing I found related to your issue-

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=2,E=0000000000825355002,K=8658,Sxi=6,Case=Obj(26419)