We are unable to turn a ringer on, for when the general number rings, on one Mitel 5020 IP Phone, and we would like to make it so another phone doesn't have to hear the ring on the general number ring.

Do you have a clear dial tone and you can hear it seems to dial the number ok?

it seams that you have set the ring to silent mode to change the ring type go to menu --> settings --> basic --> ring type --> and select the ring type the steps may not be the exact but they are similar

Login to phone system or you can setup the time thru the console or a sub attendent phone. If the class of service has that option. It is a little different for the different Mitel phone systems.

What is the problem with this? Are you referring to the Music on Hold? If so, what do you have for MOH? What phone system do you have? The 3300 ICP can have the music embedded into the programming. All other Mitel systems have to use an external source.
You should contact your vendor for assistance.

If you're referring to the hold time, you should contact your vendor to change it.

Hello!

The manual for your phone can be found at the Mitel website, here:
http://edocs.mitel.com/UG/EN/31_5020_NA_R4.0.pdf

do you have licenses for them.

can somebody help me we have a Sip connection between a mitel 3300 and Cisco callmanager only the conference call doesn't work who can help me out

make sure the call rerouting always is setup and points to the vm huntgroup, then check the call rerouting assignment points the answer point extn number to the relevant always alternative in night1 and night2 mode

ie; always alternative 10 set all to Reroute and supply vm huntgroup number then program call rerouting assignment for extn during night1 and 2 to 10.

let me know if this resolves the issue if not it could be a number of other timer related / vm configuration / call routing problems which might require a more indepth investigation

could be set to "no ring" on the system, if so it will never ring, sounds like you need to talk to your helpfull sys admin!! ;-)

you will need to get the call fowarding always code from your system administrator.