Merlin Legend (Lucent) phone--changing vm list of extension

Hello Friend,
Click on this link(it may take few minutes to load according to Connection speed) and you will get Helping Guide for your Product...If you want to get Feature Codes ,then go to Page 9.OR to Call directly to another User's Voice mail/Transfer a Call directly to another User's Voice mail-See Page 13 for Detailed Information.

• Press programmed Direct Voice Mail Button/Press Feature Button and Select Direct VM[DrcVM] OR Dial 56
• Dial the Extension whose voice mail you want to Call/Transfer a Call;you can Use Programmed AUTO DIAL Button OR a Directory Listing too(See Page 11,14)

There is Possible to just Click on the Index data as you need... Hope This Lead you better Conclusion....Thanks for Contacting FixYa...

agent Voicemail box says it is almost full but only has 4 saved messages? Any thoughts or suggestions?

Start here for the Auto Attendant greeting. http://dstech1.com/changing-the-greeting-on-voicemail/

Once you figure out what voicemail this is, you will need to go into Voicemail Admin Programming to re-initialize the password for an extension.

Nope. You are stuck with that. If you want you can change the button that they press, to say....9 or something...make that a selector code transfer and it wont say "receptionist" any more.

Let me know I can help change the button press....

I assume you are also using a Merlin Voice Mail? Once the message has been deleted there is not way to retrieve it.

If you can find the box that controls the phones you can unplug the phone there at the box and plug it into a different jack on the same controler box.

OK, now you will need to log in and modify selector codes.

When you dial into vociemail, and it asks for the mailbox....
99#
1234#
It wont prompt you, but enter "9"
then is lists out the selections, with 3 being AA, so...
press 3 AA
press 1 for day
press 6 to modify menu
press the selector code (1) it probably says that its a selector code transfer or something.....
listen for the propmts and make it a "Direct extension transfer)

if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.

When done entering selector codes, press star(*) pound(#)

then press pound(#), and that will save the selector codes

hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.

Here's the website to an online manual

http://support.avaya.com/edoc/docs/terminal/trmdtug1.pdf

It should be a night button on that MLX 20L. But there are TONS of ways to make that system do what you are describing. It woould take a vendor to dial in and pull some prints top say exactly.

I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.

Good Luck!!