Maybe the laser is bad and need to be replaced. Another way to play Blu-ray on PS3 is rip and convert the Blu-ray movie to common video files to play on PS3. Here's how you can do it: Direct and Indirect Ways to Play Blu Ray on PS3 Respectively
Hi.
It is either firmware or lens problem. In either case the PS will be replaced or repaired for free by Sony, this is considered factory defect.
Contact Sony at the number listed on the PS manual, or see PS3™ | Support online.
About the lens problem, a BRD device with lens issue may be able to read DVD and CD but not BRD.
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