Sound gets cut off quite frequently on one end

Your VSX 6000 does not support Multipoint. YOu will have to move up to the VSX 7000 or 8000. The VSX 7000 supports MP and the VSX 8000 supports 6 site mp if you have that option installed. DAVID

Voice, video, etc over the internet requires a decent Internet broadband connection. This means if the network your computer(s) is connected to is slow, it will greatly reduce the performance and reliability of services like GoToMeeting.

1) try setting unit to auto answer and it will automatically pick up incoming call

2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point

hope this helps you

good luck!!

depending on who you want to video conference with. if the people is subcribed to live, and you have a live account then you can use windows live messenger to video conference with them.

You need to buy a Computer Calling Kit from Polycom. That is essentially a cable with a 2.5mm connector to the Polycom Soundstation 2W on one end and two 3.5 mm connectors to the PC Sound card end (one to the Microphone port and the other to the Speakers port).

There seems to be a problem with Yahoo messenger. You need to uninstall yahoo messenger because it has control your sound. Once the sound is work you should be able to use the sound in Yahoo Messenger. If not you need reinstall Yahoo Messenger. Do not use any beta sofware from Yahoo.

I hope this helps.

this looks like a power issue.replace/repair the power adapter before u send it for repairs to POLYCOM, they will charge u a BOMB

for VC over IP, both end should have a dedicated bandwidth with PUBLIC IP.
this solves most of the problems that are faced in a vpn or shared network like situation!!!!

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

check for your lan settings, try to see if there is no nat on one of your network make the nat settings