I don't want to delete a staff's mailbox who is off on sick leave but callers are still leaving messages eventhough I changed the message to the date the employee returns - is there other options

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support

This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

Call your number and enter your voicemail password, then make sure all the messages are deleted.

Making Use of the Voice Mail Service
From your own extension
VPS* Extension No.
Mailbox
· If you have no password, you can skip the last step.
* VPS: Voice Processing System
From someone else's extension
VPS Extension No.
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Listening to a Message
Password*1
+
KX-TVA series
Listen to Message
Deliver Message
Mailbox Management
Automated Attendant
Message Notification
Other Features
End Call
KX-TVS series
Listen to Message
Deliver Message
Check Mailbox Distribution
Automated Attendant
Mailbox Management
Other Features
End Call
VPS Extension No.
Leaving a Message
From your own extension
Mailbox Password*1 +
From someone else's extension
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Enter the desired mailbox no.
To send the message immediately
Leave a message
(KX-TVA series)
(KX-TVS series)
Follow the guidance
To set the delivery time

Pleas check your messages and delete some, this will enable callers to leave messages.

Turn on the answering machine by pressing the on/off button on the base. Set the time and date by pressing the Time/Set button (to the right of the menu button) and pressing Change until the correct day or time is heard. Then press Time/Set again.

To record a message, press Menu until you hear "Set Outgoing Message", then press Record and speak the message (include the mailbox info if you are using them). Press any Play/Stop button to end the message.

Set the various features by pressing Menu to access each one, then press Change to change the setting. Press Time/Set to lock in the change and press Menu to change the next feature. Press a Play/Stop key to leave the menu.

The most important one is "Set Announce Only" to Off for callers to leave a message.

All messages will go into Mailbox 1 unless the caller indicates a different mailbox. Press the Mailbox button to hear new messages if the mailbox has a mix of new and old messages. Press the button a second time to hear all messages. Skip/Quick lets you advance to the next message and Repeat/Slow will let you hear a message again.

Press Vol (up) to adjust the base speaker volume higher during playback.

In the menu, the first option lets you set the two digit security code to access the messages when you call in from another phone. When calling press # followed by 1, 2, or 3 to access the desired mailbox. Press #4 to repeat a message. #5 to skip. Press *0 to end the remote call.

For the full manual, see: http://www.vtechphones.com/vtechphones/index.cfm/support/manuals/ and scroll down to 5866.

I hope this helps.

Cindy Wells
(all this assumes the base is on (connected to power) and connected to a good phone line. Without power it will not work at all. I test phone lines for dial tone with an old corded phone.)

Could be two things, there could be a general delivery mailbox attached to the system which is mail box 100, or the new service provider has a off premisis voicemail attached to the lines. if there is VM on the lines you should get a stuttered dial tone on the line indicating that you have a voice mail.

Problem solved! Turns out that my son didn't realize that you have to call your voicemail box and delete voice messages by pressing "7" on the keypad. He thought that when you pressed "erase all" on the text message menu it erased voice mail, too. So the mailbox was full, as it only holds twenty messages. Sometimes the most obvious solution is the solution!

How did you program the voicemail so a caller can not leave a voicemail to a particular extension? Line ownership? SO a call goes directly to a milbox?

How can you reprogram the voice message????? Which one, for a particular user or the main Auto attendant greeting????

You have to know the admin login to change a mailbox password.

For that, you need to know which voicemail system this is.
When you log in to check your mail, the lady says, "welcome to Partner......"

Please fill in the blanks.

There are a number of VTech 1-line phones with 3 mailboxes.

Here is the link to the instruction amnual for your machine; http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Hope this helps :)