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Symptom: Black or Blank image while copying or scanning. Part suspect rating: Scan head..70% Scan head cable...25% Formatter...5% For tech guys only: Remove ADF unit from the printer, remove both side covers of adf, remove & replace scan head, check... Replace scan head
I am very sorry to have to be the bear of bad news. Usually doing a failed firmware update (or wrong firmware version) you have to return to factory or have a local computer printer shop that deals in HP printers repair this firmware mixup. There is sometimes a firmware recovery mode that can help however You would have to contact HP and ask them how to get into firmware recovery mode.
Sorry hope this helps answer your quesiton.
Steven.
When I Copy or Scan with my HP LaserJet 3050, a solid black line appears on the left margin of the page. . Can you suggest any solution to the problem. .
If your still looking for a solution, or to those of you who have a similar problem, the following fixed my problem after trying to resolve the issue over the last year!!!!
I also received the "not set up on pc" message and tried re-installing the software numerous times.
Finally resorted to re-installing windows XP (because of this and other software glitches) and re-installed the Laserjet 3050 software again...but could not get the printer to install.
The problem was occuring while the software was asking to "plug in the usb cable", but would not complete the installation. It was not recognizing the device....the solution was to reset the laserjet 3050!!!!
to reset, push the "menu" button, < (left arrow), go to "service", "enter" button, > (right arrow), "Restore Defaults", "enter" button.
This should reset the factory defaults.
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