Hi Lisa,
According to the HP manual, this error code is consistent with a communication error. in other words, the machine tried to send your fax, but could not get anywhere.
I would:
1. Turn off the printer, then turn it back on. send a test fax to another number, see if it works.
2. check where your phone line connects to the printer, and make sure the phone line is plugged in to the correct phone jack on the device. If it is, take it out, and put it back in. Test sending a fax again.
3. If this doesn't work, test your fax line. hook it up to a phone- see if you can hear a dial tone from it. If so, the line is active. If not, you may need to troubleshoot for a phone line problem, which your telephone provider can assist you with.
4. If the phone line is alright, but the printer still doesn't work- something could be internally wrong with the printer. Call HP for further support, and they will be able to assist you by getting it repaired.
also, check out this link for your product user manual:
http://h10032.www1.hp.com/ctg/Manual/c01...
this manual has a listing of the individual fax error codes, under the "Solve A Problem" section. it IS massive though!.
http://h10032.www1.hp.com/ctg/Manual/c01...
sorry, previous link didn't work.
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