Ensure the child lock feature is disabled. Try Power resetting the Player.
Turn Off the player and remove the power plug from the wall outlet for 1 minute and reconnect it and check the operation.
If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons or the RETURN + ENTER+ POWER buttons.
If the issue still persists, service might be required.
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