Kodak EasyShare M863 Digital Camera Logo
Posted on Jul 24, 2010
Answered by a Fixya Expert

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M863 lens extends and then immediately retracts

My M863 when switched on the lens extends and then immediately retracts and the camera switches itself off. Have tried recharging and think it's fully charged any thoughts?

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Duane Wong

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  • Kodak Master 6,826 Answers
  • Posted on Jul 24, 2010
Duane Wong
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Joined: Jun 20, 2010
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Kodak Easyshare cameras use Li ion batteries, as recommended by the manufacturer, which have higher voltages but not necessarily higher amp hours per battery pack.

When I first bought my 14.1 megapixel camera from Kodak, I tried various batteries, including Alkaline, Ni MH, and they didn't work very long before needing replacement or recharging.

This is because the voltage isn't enough on other batteries.

I do not understand why they make it this way, because it fooled me a lot. I thought that since it had a AA format that it would be alright to use AA batteries of any type in the camera. But, this is not so, in my experience.

Good luck getting your camera to work with new Li Ion Batteries.
Note: if the Li Ion batteries do not work, then there is something wrong internally with your camera.

Contact kodak.com to see if it is economically repairable.

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I only can think of two reasons. The first, the battery does not have enough power. As a safety precaution it shuts itself down, to avoid damage to the saved pictures. Because if the voltage is to low, it can't write with 100% accuracy.
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Clean the contacts inside the battery compartment with a cotton swab "dampened" with rubbing alcohol. Do the same to the battery and the charger.
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My camera when swited on will switch its self off straight away

Its the lens that is faulty. Cam is designed to shut-off automatically when it is experiencing struggle extending or retacting the lens. Lens doesn't extend while reviewing pictures that is why it is not shutting off.

You need to send the camera for warranty.
Process it @ www.kodak.com/go/stepbystep
Or call Kodak Technical Support 1-800-235-6325 Ext #1 For English #12 Camera Dept. #2 For Service and Hardware Dept.


Thanks,
Lester
Kodak Technical Support
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Lens wont stay open.

Make sure that you are installing a fresh/ full charge battery
Remove the battery
Clean the metal contacts on the battery using a clean cloth

Pls test with an alt. batt.
If you do not have access to a dif. battery.
Pls. take the batt out of the camera. Insert the charger into the unit from the main socket and turn the camera on. If the camera works you will need to replace the batt. If not you will need to order a No power repair.
Contact KODAK OoW repair is 48,44 +shipping to the repair centre:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490
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Possibly the internal battery is at the end of its life and not hlding the charge. Try a new battery if possible.
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did someone spill some pop or anything near the camera? If so, then you'll need to clean that out with rubbing alcohol
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hi...The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.There is some disturbacnce of the lens arrangement that is preventing the lens from coming in/out.Any of these symptoms above could trigger the camera to shut itself off to protect itself from further damage.

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