Hello! I would like to ask why does the handset lifter for my CS60 headset fall down on it's own all the time and thus disconnecting the call?

The internal gears on the Plantronics HL10 may be worn. You can take the handset receiver off hook and try manually raising up the lifter as far as it will go and then slowly pushing it back down into place, sometimes this will help to get it back working properly. If that doesn't work, you may need to replace the HL10 lifter. Below is a link where you can purchase a new lifter.

Plantronics HL10 Handset Lifter

Good luck from Headsets Direct!

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Plantronics CS60: Hard Reset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect

I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.

Here is how you can setup the Plantronics CS60 wireless headset.

NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

A few things you can do: 1. Make sure that the lifter isn't lifting the phone too high.  To change this, look at the back of the lifter, there is a switch that goes from low to high.  Make sure that's at the lowest setting.
2. Try a reset.  To re-set this unit hold down the minus button on the headset and the call answer button at the same time.  Hold them both until you see the orange light by the call answer button flash a few times.  It should then go off.  If it doesn't go off after 10 seconds release both buttons and push the minus button once more.  The light should now be off.  Put the headset back in the cradle and try again, it should work now.

First setup the headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

It's probably a problem with the lifter.  Try a re-subscription on the system (refer to user manual).  Also make sure that the lifter is lifting the handset far enough off the base so that there isn't much weight pushing it back down.  There are 3 settings on the lifter (Look at the knob on the back of the lifter).  Low, medium and high.  Try setting it to medium.

Setup the Plantronics CS60 wireless headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

To be able to hear or speak through the headset, press the call control button on the side of the headset. The talk indicator light on the base should go on and the green light on the side of the headset should be blinking.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

Setup the Plantronics CS60 wireless headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.