The phone is probably forwarded to voicemail. Leave the handset down and dial "Feature # 4". This will remove the call forwarding option. There are also automated call forwarding options -- Call Forward-No Answer, and Call Forward-Busy. CF/NA will transfer calls to voicemail after 4-rings (for instance). CF/B sends all calls to voicemail if you are on your phone. System programming, by a certified technician, is required to make changes to these options. Hope this helps.
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