Outgoing voicemail message won't change

Delete the mailbox, and re-install it. Then re-record all your outgoing messages.

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support

This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

From the sound of it it I think its either: your mailbox is full or the feature has been turn off accidentally.

Vtech's support recommend the following (I've removed things like 'make sure its plugged in' and 'is your answering system is turned on' etc..)

1 Some answering systems have an announce only option, which plays your greeting but won't record messages. Make sure your system is set to record messages.

2 Your answering system's message capacity may be full. You must erase old messages to make room for new ones.

3 If you have voicemail service in addition to your answering system, your caller's message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.

Usually, the voicemail message is stored in the voicemail system, which is handset-independent. Call in to your voicemail (usually hold down the 1 key or look for the key with the envelope and hold it down - it will dial your voicemail account) and follow the prompts to set up your mailbox, and "change your greeting."

Need to acces the mailbox for that phone as the mailbox owner, then enter the options menu and listen to the prompts to record the outgoing message.

Sounds like you need to set the call forward no answer to the VM pilot DN for the set with the new mailbox.

Make sure extension is set for Call Forward/No Answer and that users mailbox is initialized.

For Partner Voice Messaging....
Dial into voicemail. WHen prompted for the mailbox number
Enter 0 #
Pswd the default is 1234 followed by #
Option 3 is the record Automated Attendant menu prompt

the rest is self explanatory.

Could be two things, there could be a general delivery mailbox attached to the system which is mail box 100, or the new service provider has a off premisis voicemail attached to the lines. if there is VM on the lines you should get a stuttered dial tone on the line indicating that you have a voice mail.

Probably not, but the voice mail extension is still a dialable number. Try 500 or 165 or asking whoever installed it what the extension is.

It will prompt you the same as if you had pressed the MESSAGE button, only there will not be any new messages. You just have to play the OLD messages and you'll hear them.


Carl