The system got reset, upon new wiring and now the Line buttons on the M7310 phone types will not dial out. New wiring is good, I need to setup the phone lines once again

Set "prime line" to "intercom" in config.

Do Feature **CONFIG, go to CONFIGURATION, select the second option, should say Line something, keep scrolling and it will say I/C: #,. press change, you can have a max of 2 Intercom keys, if you need other info, go to youtube.com and search for "thenortelguy"

Sorry about the delay, I lost your post and could not get back in touch with you... This is a case where a certified Norstar tech will come in handy...
OK - lets get started.... Do you have the programming password to get into the system? Do you have the programming template (piece of paper to guide you thru the proper steps in which button to press?)
If you do lets go: Go to a set, hopefully a bigger set with 2 rows of buttons... -> Feature * * 2 6 6 3 4 4 -> is this is a CIC's/MIC's system it will ask for a password see next step, if this is a BCM it will ask you for a User ID:___ your default ID is 738662 -> Password:___ default is 266344
-> now you will see TERMINALS&SETS... keep hitting the NEXT button off the template till you see SYSTEM PRGRMING... -> now hit the ENTER and press the NEXT key till you see CHANGE DN -> now press ENTER this is were you will type in the old extension number (EX:2331) then type in the new extension number that you want the set to have (EX:5331) -> now hit the RLS button... check to see if the number changed but pressing FEATURE * 0 and pressing the INTERCOM key.
Now there are a few things that you have to remember, the voicemail has not been changed, the new extension needs to be programmed into the TARGETLINE for your DID number to ring at your desk, and if you have your extension as a Busy Lamp Field on the front reception, you have to change that to your new extension by going to the receptionist desk: ->FEATURE * 2, pressing your button, and dialing your new extension. -> now to see what your direct number target line is, press FEATURE * ) and press the button for your direct line... and see what LINE number you have, now get back into the system programming and find LINES and type in the number that you found on your phone (EX:255), press ENTER and press ENTER again you should see TARGET LINE. -> Keep pressing NEXT till you seePRIMESET:___ this has your old extension and press CHANGE and type in your new extension. -> hit the NEXT button and RLS -> your voicemail dial FEATURE 9 8 3 If you have a BCM your default LOG:___ is 738662 but if you have a MIC/CIC's system it will say password: default password is 10020000 for a 4 digit extension, 1020000 for a 3 digit extension. But if this a BCM the default password will be 2 6 6 3 4 4 -> press MBOX -> press CHNG -> your old extension -> you should now see PASSWORD press NEXT and you should see your old extension press CHNG and type in your new extension. Hit the next button after inputting this information, until you get back to the MAILBOX ADMIN and hit RLS.

Voila you are done! Good Luck

When a phone has only 2 lines, it's not programmed. By default, a Nortel system has 2 lines and that's all. Go into system programming and assign the number of lines and intercoms to a phone. After that, you can copy the buttons from a working phone to the new phone and you're done.


Carl

Sorry can you clairify this question...

-> You need a new extension number for your set?
-> You need a new extension on your set so you can see when they are on their phone?

If it is the first, there are many things that you need first, too much to explain at the moment. But you need to have the password and a template for your phone to make changes.

If it is the second, press:
- Feature * 0 and any button to find out what is on the button, look for an empty button or one that you want to overwrite,
- then RLS,
- press FEATURE * 2
- press the button where you want to add this new extension
- dial the extension of the new person

Voila you are done!

Good luck!

Its the problem from the system.

Go to the programming of Norstar by Feature **266344 and the password is 266344.
Go to line datd or line and make dialling made as Tone.
It will fix ur problem.

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

You cant do that... you would have to tell them his/her number or take their phone number for your manager to call them back. You can only transfer though your phone system (if you have multiple M7310)

Feature *4
enter a 2 digit code from 71 to 94
specify the external line by pressing the line button
dial the number you want programed
press hold

Rushy: I assume you have a KSU which controls the entire system. The KSU is cabled to each line number provided by your local phone company. Once you have this line established it now makes contact with your phone set via dedicated cabling to each telephone set.. With all this hardware in place you can now program the line keys on each set for either one touch dialing or line access for your dial tone. Program guides can be aquired through GOOGLE by entering " Norstar m7310 program guide".Thank You. Jerry