Keep getting "decalcify" message

If your machine is not displaying the descale or decalcify option, you can try forcing it into descaling mode. To do this, press and hold the rotary switch until "RINSE" is displayed. Briefly press the rotary switch again until "RINSE" lights up. Turn the rotary switch until "DECALCIFY" is displayed. Product Support - JURA

Hi
Your showing a different machine than a Royal and that one is different, but if yours is a Royal, this is how.

Auto descale: To automatically descale your machine, press the scoop or menu button and hold it down until you enter the menu. Use the arrow buttons to scroll up until you come to Descale. Press enter button and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don't have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say "Descale finished". Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose "Yes" and push enter so the machine will tell you when you need to descale again.
Manual descale: To decalcify your boiler, remove your water tank and fill it with hot water (100 to 120 degrees). Open a pack of decalcifier and mix into the water tank. Place the tank back on the machine, then turn the machine on.

1. If you have a non-rapid steam machine, just open the steam knob and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes. It is very important that the machine does not remain on to heat the boiler anymore than necessary.
2. If you have a rapid steam machine, turn on the machine and then push the hot water button. This turns off the rapid steam and allows you to run hot water/solution through the steam wand. Just open the steam valve and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes.
3. Repeat step #2 for your type of machine. Do this until you have used the entire water tank of solution (approximately four to five cycles). Remove the water tank and rinse it with fresh water.
4. Refill the water tank with fresh water and place it back on the machine.
5. Repeat step #2 to rinse the machine, only this time use the entire water tank at one time, and there is not need to let it set.
6. Your machine has been decalcified. You may still have scale in your boiler, but not as much as you had before. To reset your descale light, hold down on the steam button for at least five seconds. You are ready to brew, once your boiler has heated up.

They are the same thing

To cancel the message,press and hold the water button for 5 secs, until the message is clear. The machine is due for descaling to clean the boilers.

You are correct to descale the machine. I am not sure how "decalcification" is different, but if the message is still coming up, you may need to have some repair work done. There are some sensors inside that can be cleaned manually if a descaling solution doesn't do the trick. You can do some work if you are mechanically inclined.

im not a saeco folks but i buy those machine on ebay and repair them decalcify ready to used mean its ready for you to put descaling product in machine and you press on it will start the descaling sequence if you dont whant to descale i sujject you do it if not go in our menu and push botton untill you see descaling finish or done thanks pierre p.s taking about descaling my machine vienna told me this morning time to descale it comme about every 3 months let me now i know those machine good

I had the same problem with a Saeco Royal Digital. I ran the decalcifying liquid through the machine with the automatic descaling program as per the instructions on the bottle and the DECALCIFY message stayed up.
I solved it by going to the menu and selecting "Signal Descal." and toggling it from No to Yes. I escaped back to the menu and git the usual "Select Product".
Hope this helps.

If the machine is digital you will go into the menu and reset the option that says signal descale. The machine does not know if you descaled it or not, you will have to tell it.

 

If it is not digital, hold the steam or descaler button(depends on model) down until the light goes off.

 

Hope this helps!

when the machine gives the signal press the bottom right hand button for 5 seconds.
it will tell you to open the knob.
before you open the knob fill the water tank with the descaling solution
place a large water receptacle under the steam wand.
now turn your knob
the machine will start to descale this can take a while
when the descale cycle is finished close the knob.
rinse the water tank out with fresh water and fill it will clean drinking water.
Press the same button on the bottom right to confirm that yo are doing the rinse cycle.
open with knob and the machine will start the rinse cycle.
when the rinse cycle is complete close the knob and load the circuit.
when descaling is over fit a new cartridge filter in your water tank and off you go with your descaled cleaned coffee machine.

If the decalcify messsage continues to appear after you've descaled, press the ESC button for 3 to 5 seconds to clear the message.