My external drive (WD Passport 500g) worked fine for a year, then on day just locked up my computer. I tried it in several different computers, with several different cords and each time it locked up the computer until i disconnected it. Is there any way to recover the information on it?
Yes there is. Please note that removing the drive from your external will likely void any warranty you may have with the manufacturer.
If ok with that, remove the drive from the enclosure very carefully. Then connect the internal drive directly to a SATA connector, do not use USB and see if able to access drive. If so, backup data right away.
If this model is only USB connector, or if still not accessible when connected to SATA, then you will need a reputable data recovery service provider.
SOURCE: dropped a WD passport drive, now it won't load. HELP!
Unfortunately, these drives are not made to be dropped.
It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.
Contact Western Digital for a warranty replacement.
SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.
These WD Passport external drives are junk. This happened to two of mine, switched to Maxtor.
SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.
I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.
Right-click on my computer and click Manage>Disk Management
Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.
In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.
I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.
This fixed my problem.
SOURCE: How to format WD Passport 1TB to FAT32
Plug the drive into your PC.
Right Click on My Computer (or Computer in Vista/Windows 7) and select Manage.
Click on Disk Management.
Right Click the Volume in question and select Format. Select FAT32 in the options.
SOURCE: How can I install the driver for My Passport WD
It is a "plug-and-play" device, and Windows XP/Vista/7 are "plug-and-play-aware" systems.
So, just connect it, and Windows should recognize it.
Are you getting any error-messages?
What is happening?
What is not happening?
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