First check you're not impacted by an outage
Use our
Service Status Page to check if you are impacted by an outage.
If you're impacted, the Service Status Page will explain the interruption you're experiencing, provide updates on the issue, and when possible, estimate when the issue should be resolved. There's nothing further you can do until the outage is restored however the following information may help provide alternate options during the impacted period.
If you aren't impacted, or an outage in your area is showing as resolved but you're still experiencing problems, try troubleshooting the issue.
Troubleshooting
You can view a list of known issues affecting Telstra services online. You can search your postcode or suburb and we'll show you important information like when we expect to fix the issue.
Check for network issues in your area which may explain the interruption you're experiencing.
If your issue is not listed, or a service outage is recorded as 'resolved' but your phone isn't working, try using our Troubleshooting Tool to get your service back up and running.
https://www.telstra.com.au/support/category/home-phone/faults/fix-your-home-phone-problem
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