One of our extensions is not set up so the voicemail picks up if a call is not answered at that extension. How do I turn this on for a Nortel T7316E?

Hi Amy, you can change the name for an extension, but it will change the name for the extension for all the phones.

It is best to do programming on a T7316, M7310, or an M7324

1. Feature **23646
2. Password: 266344
>>>your password may have been changed by your phone company. contact them for the password.
3. Scroll to General Admin
4. Go to Names
5. Select Set Names
6. Enter in the DN of the extension you would like to change
7. Use the dial pad to change the extension.
8. Press Rls when finished (handset with arrow facing down)

Depends on the voicemail, but generally:

Call the receptionist

When the auto attendant answers, press * (or sometimes "**"), OR ask the operator to transfer to your line and press "*" during your message.

It will ask you your login information.

Dial your extension and password together as one number and press #

You can now operate the voice mail.

Looks like you need to set your overflows from HG1 to HG2 then to extension xxx.I'd set the delay from 12 to 15 seconds.

Providing set relocation isn't turned on in programming, changing one phone with another will not change the extension number at that location.

There is a feature built-in to the norstar system called "Set Relocation". When this feature is turned on, you can move a working extension to an unused/activated jack and the extension, features and mailbox will stay with the phone.
Have your system administrator turn the feature on, then move up to 2 phones at a time. The phone will go through 2 bootup sessions - be patient and don't unplug the phone.
Good Luck!

Sounds like the call forward no answer isn;t set up on your extension. The first thing to do is to find out what the voice mail pilot number is. That's done by pressing feature 982. The display should say "set:xxx". The set number provided is the voicemail pilot number. Next you'll need to enter system programming. Programming is done on 7310, 7324 and 7316 type sets. Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you want to change call forward no answer on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the show key (top right arrow) .
The display say foward no answer.
press theshow key (top right arrow)..
The display should say none. Press the chng key and enter in the voice mail pilot number. press the show key again (top right arrow) To review the rings til forward. Press the chng key if you wish to change the ammount of rings til answered. Press the release key when finished

The system has a built-in feature called "Set Relocation", which will allow you to move your phone to another active telephone jack in your office and the extension number, voicemail box, and all features will stay with your phone.

Have your system administrator turn on Set Relocation, or check your Norstar administration manual for programming details. Or, you can call your telecom service company and have them send a technician.

Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

You need to reset the password .
Feature 983
enter 1020000 as the password if you have a 3 digit extension number or enter 120000 if you have a 2 digit extension
next press the button under the screen with the heading of m box or mail box
next your options are add delete or change
press change .
next enter mail box number
the next step will be to press the reset button
after re-setting the password press the release button . Now open your mail box and enter the default password 0000

Well ~ eagleeigh731 has it mostly correct, do what he said to do and get into the programming --> find SYSTEM PRGRAMMING --> hit next until you find CHANGE DNs--> OLD DNs (this is the old extn#) 222 then type in NEW DN 431--> then hit the end or release button.
Voila your new extension is now there... to check dial FEATURE 0 then press the intercom button, the new extension should be there.