I have an hp Photosmart 2575xi All-in-one Printer. I just tried to scan a picture to my computer but the printer display has this message on it when I press the Scan To button: "no Scan Option. Refer to device documentation to troubleshoot." I've tried unplugging the printer from the computer restarting the computer and restarting the printer. This happened once before and I just ignored it and came back in a day or so and it worked fine. Any suggestions for a faster fix? kristina P.

Mary, Check the attached links,manual,instruction and guides for your HP all in one, Good luck.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
HP Photosmart 2575xi All in One Printer User Manual Page 49
HP Photosmart 2575 Changing the cartridges
http://h10032.www1.hp.com/ctg/Manual/c00485365.pdf

When you install the Full Feature software for your printer, you receive the HP Photosmart Studio imaging software and the HP Utility printer management software. You can use either of these programs to scan, and can create custom settings in both.

In general, use HP Photosmart Studio to scan pictures if you want to edit them to adjust color, crop, remove red eye, etc. Use HP Utility to set up scan tasks you use often, such as scanning to a certain folder or software application, or attaching the scanned item to an email. If your printer has a display, you also use HP Utility to designate which scan tasks should appear on the printer display menu when you start a scan from the controls on the printer.

Make sure that the printer is connected to the computer. Turn it on. Place the item with the print side down on the scanner glass.

Use HP Photosmart Studio to start a scan: Click the HP Photosmart Studio icon in the Dock. Click the Scan button. Select your HP product in the Device Name list, if necessary, and then click Continue. From the Scan Profiles screen, click either Pictures or Documents. Click Profile Settings , and then adjust any settings in the Capture , Adjust , and Page Options (for documents) or Enhance (for pictures) tabs as appropriate. Click Scan. When prompted, select Yes or No to add another page to the scan. The scan preview opens then click Return to close the preview and save the scan. Type a name for the scan in the Save As box. Click the Format drop-down list, select the file format you want, and then click Save.

Try Using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

Hi,

May i know the below information

• Operating System
• Error message while scanning
• How did you installed the printer software

Regards
Riztech

Go to

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=441245

and download the full feature driver and start working with it.

That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.

Check these HP FAQS:

• 'An error occurred while communicating with scanning device' Message Displays in Windows XP When the Device is Connected to the Computer with a USB Cable (Windows XP)
• In Windows Vista the message 'An error occurred while communicating with scanning device' Displays When Scanning with a USB Connected Printer (Windows Vista)

If you have Windows Vista, and the FAQ above doesn't solve your problem, you might need to update your driver/software. Read this:
Installing the Product Software in Windows Vista for a USB Cable Connection

SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:

1. Load the slides or negatives in the TMA and place it on the scanner glass.
2. Open Image Zone and click on Scan Picture to scan everything.
3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
4. Click on the first picture in the scan preview and make the following changes:
   • change the dust and scratch removal/sharpness to none
   • change the resolution to 72 dpi
5. Click on the second picture in the scan preview and make the same changes described above.
6. Click on the third picture and then the fourth picture and make the same changes.
7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

u have to install driver for this printer whech suports vista os.
download from here.
http://printers.free-driver-download.com/HP/32170/HP-Photosmart-2573-2575-2575v-2575xi-All-in-One-Basic-Driver-v5.3.0a-Windows-98-ME-2000-XP.html

The user manual (and other guides) for the HP Photosmart C6280 are available from HP at: http://h10032.www1.hp.com/ctg/Manual/c01150745.pdf

The tray selection is not listed well in the index, but the informaton you are looking for is probably found in pages 38-40 which deal with using the photo tray.

Regards,
Bob Headrick, MS MVP Printing/Imaging