Ok i have this same problem. I tried this sloution....it didnt work for me but it worked for alot of other people. first open your phone and turn it over. First put your right hand thumb and first finger on the area between the camera lense and the volume button. This might work but if not take it to a at&t store and you can have them either transfer the documents on your phone to another or you can have the phone refurbished because the connection in your screen might be bad. Hope this works
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