Hello CANADA43. From the symptoms you describe, I would say
that your there is something awry with your mixer’s internal speed control
assembly. You said the mixer had never
been used and the spotty running started the very first time it was used. Is it still under warranty (have you owned it for less than one year)? If so I’d contact KA immediately
and tell them about your problem with the stir speed not working correctly. The
KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer
Care>Contact Us> and the toll free phone number is listed to speak
with someone. You can also look under the Warranty & Service Plans to
see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of
KitchenAid that, if your mixer should fail within the first year of ownership,
KitchenAid will arrange to deliver an identical or comparable replacement to
your door free of charge and arrange to have your “failed” mixer returned to
us. Your replacement unit will also be covered by our one year full warranty.
Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should
fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center
at 1-800-541-6390, 8 a.m. to 8 p.m., Monday through Friday, 10 a.m. to 5 p.m.,
Saturday, Eastern Time. Give the consultant your complete shipping address. (No
P.O. Box Numbers, please.) When you
receive your replacement mixer, use the carton and packing materials to pack-up
your “failed” mixer. In the carton, include your name and address on a sheet of
paper along with a copy of the proof of purchase (register receipt, credit card
charge slip, etc.).
If
your mixer is no longer under warranty, then you can still replace the control
assembly by yourself. Just be sure to
have the Parts List manual on hand. If
you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click
on Customer Care>Locate Manuals &
Guides> enter the visitor type “Consumer”
and then Enter the 6 character model number, in your case: KP26M1, and select
one of the first two files listed under Parts
List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model
and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with
slightly different insides, so make sure you have the correct Parts List
manual.)
For
a series -4 mixer, turn to pgs. 4 & 4, titled Case, Gearing And Planetary
Unit that shows an exploded view for the disassembly and reassembly of your
mixer, along with all the parts. Locate Illus. No. 8, Control Assembly (incl.
Knob). (For a series -5 mixer, turn to Pgs 4 & 5, and locate Illus. No. 19,
Control Assembly). You’ll want either
the black or grey knob contol assembly.
The part numbers are the same for
both series mixers, so you just need to choose the right color.
Here
are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). Prices can vary
widely between vendors, so do some comparison shopping.
Finally,
here are some links to several excellent websites that detail the
disassembling/reassembly of a KA Mixer.
The mixers displayed in the links are different KA models, but the
principles are the same.
Between
these three websites and their excellent pictures and descriptions and your
Parts List manual, you should now be able to completely disassemble and
reassemble your mixer, should you decide to go that route.
If
you feel this repair is beyond your capability, then I would seek out a local
small appliance repair shop in your area. KA Customer Care can give you names
of local KA authorized repair shops in your area, but you can also do an online
search to supplement what KA may provide you. Call to explain your circumstances and find
out their hourly rate and get an estimate of what they think it would cost to
repair your mixer. Also, always obtain three or more estimates – do some
comparison shopping. Good luck, I hope
this helps. Howard, Burke, VA
If
this solution was helpful, please rate it, thanks! – hslincoln
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