Hi, one of my employees has a printing issue with the Canon iR C6800 - all her print jobs include a leading blank page and a trailing blank page - even the print test page includes the leading and trailing blank pages. Only happens to 1 employee since she starting using a different PC. OS=XP on both PC's plus she is administrator on both machines.
There is an option in the print driver to print a separation page (typically just a blank page unless you specify otherwise) so that each person's print jobs can be differentiated easily.
This option probably got enabled somehow on her PC. Have her go into the print driver's properties (right click on the Canon in the list of printers and select Properties) and look for the option that says separation page or separator page and deselect it. Then click Apply or OK, and it should be good.
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Have they tried to reduce the file down one or two percent smaller? Also, make sure they are not making the out put page on a eurpion size page size - A4 or B2
Hi Cogz, thanks for your reply.
I tried right-clicking the printer and selecting PROPERTIES and then i clicked PRINT TEST PAGE - so we're not working with a file as such. This "test page" printed out 3 pages....1 blank page followed by the test page followed by another blank page.
That being said...i just finished re-installing an updated driver and the symptoms seem to have resolved.
I'll post back here if symptoms persist but it appears there may have been some possible driver corruption.
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