Why does the unit continue to run and not collect any water?

Hi

Disconnect your appliance from its power source before you start any troubleshooting or repair work. Use caution when working inside any appliance.
Plug something else into the same outlet. If it works, you know you have power to the Dehumidifier. If it doesn't work, you’ll need to check for any blown fuses or tripped circuit breakers. If you have power, it could be one of several problems that are keeping it from running.
Another reason that the dehumidifier won't turn on may be that the humidity level you set your unit for has been reached. If you need or desire a lower level of humidity, adjust the humidistat to reflect this.
Many dehumidifiers have a safety device which senses when the reservoir is full. The tank either presses against a switch, or there may be a sensor connected to the tank that triggers a switch when the tank is full. This is to prevent any water damage to your property. Always remember water and electricity does not mix well. Empty the tank. This should solve the problem if the tank was full. If you empty it, and the unit still doesn't run, look around the tank to see if there's a switch or other device that controls the dehumidifier. Look for a bucket switch. You may be able to throw a switch by hand.

Two things are needed for a dehumidifier to work optimally:
Ambient Temperature (room temperature) must be above 65 degrees Fahrenheit.
Relative Humidity in the room above 45 %.
If the filter is clean and the fan and compressor is running and the humidity is above 45% the likely failure is in the sealed system. It could have a bad compressor, Freon leak, bad reversing valve or a restriction.
Most probably the dehumidifier is low on Freon and the compressor is not kicking in, or the fan is not working thus no air movement.

Let us know if you have something more to know else accept the suggestion.
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