The dehumidifier doesn't continue to run more than a minute or two and then shuts off. I can move the moisture level dial back to 0 and then up to any other level and it will run for the same amount of time shortly after it quits. The humidity level in the house is very high and I need it to run longer. What's wrong?

Actually, it's probably doing what it should. Let me explain: Dehumidifiers run until they have lowered the humidity/moisture level to where you have the humidity extraction level set. At that point, the unit shuts OFF, until senses the humidity level has risen above where you set the level and it turns ON again. That doesn't mean the bucket will always be full when it shuts OFF. It may turn ON & OFF many times before the bucket is full. Watch for the Bucket Full Light to illuminate. That's when the bucket is FULL and needs to be emptied.

Hope this helped you understand how the unit works.

Depending on which mode you have the unit set on, will determine if it shots OFF entirely or the fan continues to run. In the Constant or Continual mode, the compressor will turn OFF, once the humidity extraction level has been reached. But, the fan will continue to operate, in an effort to keep the air circulating, so that if the humidity level rises, the compressor will turn ON and start extracting again.

In Timed Mode (usually 2 hour or 4 hour) , when the compressor turns OFF the fan does too.

Hope this helped you. Please let me know. Thanks.

The percentage arrows are how you set the humidity extraction level. The lower the percentage level, the more humidity/moisture it removes from the air. The higher the level, the less it extracts from the air.

Now to your problem of the % arrows not moving. Turn the Master ON/Off Switch to OFF and unplug the unit for 30 minutes. After the elapsed time, plug the unit back in and turn the Master ON/OFF Switch to ON. Set the humidity extracting level at 35% (That's the Down Arrow).. If everything works now, as it should, that 30 minute time out allowed the electronics to reset themselves.

If it didn't reset and the problem continues, you need to contact Gold Star technical Support
(800) 243-0000.

Hope this helped you solve the problem. Please let me know. Thanks.

Several things can cause this problem. The leading one, is that the humidity extraction level is set to high. Lower it to 35%. One of the others, is a dirty or clogged air intake filter. Followed by obstructed air flow. You need to maintain at least a minimum of 12" clear air space around the unit. Also, most humidifiers struggle to operate correctly, if the ambient air temperature at floor level is between 40 to 60 degrees F. This will also cause the fan to run a lot if the unit is set in continuous mode, rather than a timed mode. And finally, if any doors or windows are open, the unit will run forever. Make sure all doors and windows are closed.

Here's an in home test to see if it's working properly. Move the dehumidifier to the bathroom. Plug it in turn it ON and set the humidity/moisture extraction level to 35%. Turn the shower ON hot enough to generate steam. Do Not turn the bathroom exhaust fan ON and close any windows that may be open. As you exit the bathroom, close the door. Wait 15 to 20 minutes before returning to the bathroom. Once you do, turn the shower OFF and allow the unit to run for 5 minutes more. Then check the bucket for any signs of water. If you find some, the unit is working as it should.

If you don't see any signs of water, the unit's compressor may need to be recharged with refrigerant.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

It may be, that you have it running in continuous mode, rather than timed mode. Also, most dehumidifiers fans will run almost continually, to keep the air moving, so the humidity sensor can pickup and increase in humidity, if there is one.

If the above doesn't seem to be the problem with your unit, turn The Master ON/OFF Switch to OFF and unplug the unit for 12-15 minutes. This will give the electronics time to reset themselves, if necessary.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Part of the problem may be that you have the humidity level set to high. The fan runs constantly to move the air around. When the unit senses a humidity level higher than what you have it set for, the compressor turns ON. Once it's ON, if the humidity level is short lived, it turns OFF.

Try setting the humidity level to the lowest possible setting. Usually, that 45%. If the humidity level in you home is higher than that, the compressor should turn ON and run until either the bucket is full or the humidity level reaches 45%. If this doesn't solve the problem, turn the Master ON/OFF Switch to OFF and unplug the unit from the wall outlet for 12-15 minutes. Plug the unit bakc in, turn the Master ON/OFF Switch to ON and set the humidity level at it's lowest setting. Allow the unit to run until it cuts OFF and check the bucket for water. Hopefully that 12-15 minute time out allowed the unit to reset itself.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Kreston, check the humidity level you have it set on. It may be that there is not enough humidity in the air for what you have it set on and it automatically shuts OFF.

Keep in mind, whatever level (percentage) you have it set on, is what it will maintain, not remove.
For example - if you have it set on 65%, that's pretty high level of moisture/humidity. But, it's not how much it's going to remove from the household air. Unless, the humidity level rises above 65%. Then it will only remove enough to maintain 65%.

If you want to remove humidity/moisture, you have to lower the setting below 45 to 50%, Try that and I think you'll meet with success.

Hope this helped you. Please let me know. Thanks.

Unplug from wall. Take the front cover off and disconnect the 2 wires that attach to the humidity control dial. Plug back in. If it works, the problem is the humidty control dial (mine just went bad). With it unhooked, it will run constantly, but will still turn off when the bucket is full. To turn off, simply unplug.

whomever suggested clipping the white wires to the dial was right on and saved me from spending another 170 bucks Thank you!!!