Plantronics Voyager 500a Bluetooth Headset

The Plantronics 500A is the base for the 510S system, the headset may need to be re-paired to the base unit to make sure that it has a strong link or connection. Here are the links below for the pairing instructions, and also the user guide.

http://www.headsetsdirect.com/pdf/Voyager%20510S%20Bluetooth%20Headset%20System%20pairing.pdf

http://www.headsetsdirect.com/pdf/510_print_en.pdf

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It sounds like you have a communication problem between headset and base. This link of the user guide can walk you through some things you can do to make it better, especially page 5 (powering headset on / off, compatibility) and page 6 (pairing).

Plantronics Voyager 510S User's Guide

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1. On the base, press and hold both speak volume fine adjust buttons until the blue talk/on line indicator light and red power indicator light (on the front of unit) start to flash.
2. On the headset, press and hold the listen volume adjust + button and call control button until the status indicator flashes red and blue.
3. Pairing is complete when the talk/on line indicator on base illuminates solidly, and the status indicator light on headset flashes blue.

Important: Make sure your headset is not connected to any other Bluetooth device when attempting to pair.

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Try re-pairing the headset to the Plantronics 500A base unit, it sounds like the headset may have lost connection with the base. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions

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Here are the pairing instructions for your Plantronics Voyager 500A base:
On the base, press and hold both speak volume fine adjust buttons until the blue talk/on line indicator light and red power indicator light start to flash.
Now put the headset into paring mode that you will be using with the base.
Pairing is complete when the talk/on line indicator on base illuminates solidly.
Here is the link to the 500A user guide:

Plantronics Voyager 510S User's Guide

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Unplug the AC power from the Plantronics 500A base, leave it unplugged at least overnight if possible, no lights should be illuminated on the base. Then plug the power back in, charge the headset, and try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics Voyager 500A User's Guide

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It sounds like the headset may have lost connection with the base, try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions

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The Plantronics Voyager 510S / 500A base should work just fine with the AT&T phone, here is the link for the user guide below.

Plantronics Voyager 510S/500A User's Guide

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http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.

Make sure that the Plantronics Voyager 510S / 500A headset is powered on (remember that it has an individual power button on the actual headset), and that it is paired up to the 500A base unit. Below is a link for the user guide.

Plantronics Voyager 510S/500A User's Guide

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