Sony dcr-hc38. inserted tape. hear beeps. screen states to "reinsert the cassette". it continues and wont play or record --Solution #1- change the mechnical assembley of casete ...Can you explain how to do it???

there is a risk of hardware damage.make sure you dont force the tape into the cassette compartment to avoid damage to the unit or tape.here's what you can do.
1.remove the tape from the compartment.
2.ensure proper type and size of tape is used.
3.ensure no packaging material or foreign material inside the compartment.
4.if attempting to record, make sure cassette tape rec/save switch is set to rec position.
5.reinsert the tape, make sure it's properly inserted.
6.if still won't close or tape ejected again,remove tape.
7.reinsert a diff tape.
8.attempt to close compartment.
9.if issue unresolved, press the tiny reset button while cam is powered on (located in the panel where the lcd screen goes to,just below all the other buttons). you may also do a power reset procedure: remove batt, remove ac adaptor,set power switch to vcr, leave the cam without power for at least a minute, switch power back to off, reinsert ac adaptor/batt and turn cam on, attempt to close tape compartment.

if issue persists, service would be needed. hope this helps.thanks:)

when ever to get this kind of message just try to fwd the tape mannualy, or just make sure tht when u are rew. the tape dont rewind tht completely....

change the mechnical assembley of casete

Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.

1. Stop the tape.
2. Ensure the tape has been rewound to the beginning of the video recording.
3. Play the tape.
4. If the issue is not resolved, stop the tape and remove it from the camcorder.
5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
   
6. Reinsert the tape into the camcorder.
7. Play the tape.
8. If the issue is not resolved, stop the tape and remove it from the camcorder.
9. Insert a different tape with video footage into the camcorder.
10. Ensure the tape has been rewound to the beginning of the video recording.
11. Play the tape.

NOTES:

• If a blue screen is still displayed, then the camcorder may require service .
• If the tape plays back correctly, then the first tape may be faulty or there is a problem with the video recording.

Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.

1. Stop the tape.
2. Ensure the tape has been rewound to the beginning of the video recording.
3. Play the tape.
4. If the issue is not resolved, stop the tape and remove it from the camcorder.
5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
   
6. Reinsert the tape into the camcorder.
7. Play the tape.
8. If the issue is not resolved, stop the tape and remove it from the camcorder.
9. Insert a different tape with video footage into the camcorder.
10. Ensure the tape has been rewound to the beginning of the video recording.
11. Play the tape.

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Hello,
Video head of your camera got dirty/ clogged. use good quality video head cleaning cassette to clean it ;)

Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

I have the same problem.

I had the same problem. I would suggest going to the service with it. The "head" needs changing.