My store has music that is played when we put customers on hold..how do I change the music that is being played?
Ok so once that is plugged in how do you get device to work? Assume the external device is working properly and the cables are installed correctly. Is there an other step to turn on the external drive to play the on hold music. I would assume when you turn on the BGM it will play from the external device but that does not happen. So perhaps I am missing a step. Again lets assume the equipment is working fine. How do I turn it on? Or should it automatically play once someone is placed on hold
The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.
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