SOURCE: UNABLE TO BOOT htc touch pro
voldown, central key and reset botom at the same time, then text appear, choose number 1 for restore manufacturer default pressing volup or 2 for restore munufacturer default and format moviMand pressing voldown and wait a few seconds.
SOURCE: my touch pro phone screen freezes up
This is an issue that I have run into with this device before and is, to my knowledge, unrepairable. Unfortunately if you are outside of your 30 days, they'll sometimes go out as far as 45 days if you put up a stink, the "reconditioned" device is the only option short of paying full price for a new one. Good news is, the reconditioned devices aren't as bad as they sound. I have had HTC phones for a couple years now and the reconditioned models have been more reliable than the original, new models, mostly because they have been looked at more closely by technicians to ensure that they are in working order. When phones come off the proverbial assembly line they don't get quite as much attention. You should not have to pay for a replacement device, especially if you have the Total Equipment Protection plan. Speak with customer care and have them send you that replacement. Don't be afraid to ask for a supervisor if necessary however, most agents you receive should have the tools to get your device replaced for you. Hope this helps!
SOURCE: htc touch screen not working.
Hi, I had the same problem. Whenever, I touched my screen the wrong things would respond, then finally one day my phone locked & when I tried to unlock it the screen wouldn't respond at all.Took my phone to 3 sprint stores and all the techs couldn't help. One even accused water damage or overheating because they saw spots under my screen. But I never wet my phone so I thought it might be overheating since I do live in a warm climate. They all tried to get me to buy a new phone, which seemed like a scam. I didn't want to hard reset & lose all my data so I looked closer at the screen & noticed the spots didn't look like water spots & peeled the screen back. I noticed that the glue from around the screen actually leaked onto the screen, so I dampened one end of a q-tip & wiped the glue off the dryed it with the other end. I turn the phone back on and the screen worked fine. Try cleaning thr screen before doing a hard reset or paying for a replacement phone. It'll save you time & headache.
Hope this helps =)
SOURCE: The screen of my HTC Touch 3G is not working. The
Try to make un upgrade to ROM. There is a new version at the HTC web site. I tried this with mine and it seems is working now
SOURCE: HTC touch pro frequently requires reset
HTC Touch Pro is a joke. My HTC Mogul quit working after a year's worth of light use in August 2009. I stupidly chose to upgrade to the HTC Touch Pro. The first one I had, the keyboard quit working with 6 weeks (unfortunately for me, not in Sprint's 30 trade in period!). I had also had issues with the screen freezing off and on, and not being able to answer calls half the time. Don't even get me started on the camera lag, the not being able to hear who is calling me due to poor ear speaker, etc, etc.
So, I called Sprint, and they replaced it with a "refurbished" model. No battery included, just a phone in a bag in a UPS box. I got my number transferred over to it, got all my info transferred over to the "new" Touch Pro. Within two hours, the phone locked down - completely froze. Tried soft reset - NOTHING. Took the battery out for a few minutes. Resolved the issue temporarily. Within an hour it had done it again. By the sixth lock down in less than 24 hours, the phone stayed that way for 2 hours straight. As I type this, two days in to having the phone, I am now up to eleven different times this phone has froze up.
I called Sprint, asked them to please replace this piece of ****. They so nicely offered to replace it with yet another HTC Touch Pro. I asked them if it was at all possible to replace it with a comparable phone from another manufacturer. The answer? NO. It seems it is their policy that they have to replace a phone at least THREE seperate times before they will even consider replacing it with another brand. So, I wrote to every executive e-mail address I could find. I was finally contacted by a "V.I.P. Analyst" with
"Sprint Executive & Regulatory Services" through my e-mail. She told my wife she's been leaving me voicemails on my phone. Funny, I don't even show a missed call on the phone. Unknown as to the voicemails, because the phone won't unfreeze for long enough for me to check them!
Anyway, my wife explained that I was totally unsatisfied by the Touch Pro, and again asked for it to be replaced with a comparable phone from a different brand, as I need a phone that is reliable for business use. Amazingly, she was told no. She explained, again, that we have been with Sprint for five years, and carry five lines with them, spending an average amount of $4200 a year on their services alone. She told her she could "understand your frustration, but the contract you "signed" says that they are only a service provider and are in no way responsible for the devices." The best they can do is replace it with another Touch Pro, as they have no record of having problems with this device. My wife told her to check some of the internet forums and tech reviews. The response? She can "appreciate that people are blogging about it, but again, Sprint has no known issues with this particular device." Funny, I can read through this one site alone and see that SEVERAL Sprint customers have issues with the Touch Pro.
I'm still trying to get something done through Sprint, as overall, they are a great company to be with. I just can't believe they would be willing to lose a five year customer over a piece of **** like the Touch Pro!
My recommendation on the HTC Touch Pro? STAY AWAY, STAY VERY FAR AWAY!!!
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