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Most likely there is some DRM scheme that your DVD drive does not support fully. Try looking for a firmware update for your DVD drive on your computer and see if that fixes the problem.
All I can say is a HARD RESET will solve your problems(and eventually all your problems)! First backup the important stuff like the contacts, messages, apps, etc. using the Nokia Content Copier available from the Nokia PC Suite. Then switch off your phone. Now, press and hold the ' * - Star', '3', & 'Call - The Green key that you use to recieve a call' together and switch on your phone. Keep the above mentioned keys pressed till you see the "Select Region" screen.
I would try unplugging the unit for approximately 30 minutes to allow it to completely power down and then plug it in again. It might restart the internal menus and allow the dvd player to eject.
Is it really asking you for ur software installation CD?
Most probably it may be asking you for your Operating System Installation CD. Please insert the Windows 2000 SP4 CD into the drive and try continuing with the installation
If this is happening it's usually a sign that your drive is failing as it can no longer read the media type, but just double check, if you are using Nero that you havent got DVD highlighted in the start smart as the media to burn to.
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