To resolve this issue please do the following:
1. Open the printer access door(the gray part)
2. remove the cartridges
3. remove the printhead, to remove it press the release latch located on the upper left edge of the printhead where you put the black ink
4. Then close the printer access door WITHOUT the printhead and the cartridges.
5. unplug the printer and wait for 30 seconds and plug it back
6. it will give you a missing printhead error
7. install the printhead first, close it and then it should give an error missing cartridges. install the cartridges and if you no longer have the error upgrade the firmware by going to www.kodak.com/go/downloads
I hope that helps. If not contact kodak technical support for further troubleshooting.
I followed what this person said to do an it fixed my paper jam error.Thanks
Paper jams up goes in wrong I set it in straight and than it goes on an angle
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