We are having problems with our Office Jet 7310, for example when we print a document on every other line the bottom of the g's are cut off and the rest of the characters on the line are faded at the bottom. can you help with a diagnostic? Thanks, Kris

Try updating the printer driver. If that fails, then this problem may be mechanical in nature.

Sounds like you're having a problem with the automatic document feeder. The scanner is continuing to scan but the paper is not advancing as it should during the first part of the infeed. Check to see if something is inside retarding the path of the scanned document. Or it could be worn rollers in the ADF.

Load the originals face-up in the ADF with the short edge of the page to the left.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Cold reboot. Disconnect all wires and cables after shutting down as much as possible, leave disconnected from power and computer for 3 minutes then follow OEM instructions for hook-up and restart

I had been experiencing this problem intermittently for some time, so I finally got a hold of HP support and with the second support technician, I did get a solution that worked for the document I was printing at the time. When Printing, click Printing Preferences, click the Advanced tab, under the Printer Features section, set Minimize margins to On. Per the technician, 'The printable area of the product increases (bottom margin 12 mm to 3 mm), so that printing closer to the edge of the paper.'

Also, he recommended using the printer's Print Preview option under same the Printer Preferences window. When I did, I did in fact see the document's bottom paper being 'cutoff' with the old settings (i.e., Minimize margins Off), with it On, it look okay.

Hope this helps. Let me know if this works for you.

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&lang=en&product=391189&

here u can download manual...

Open the document feeder and clean the scanner glass.

maybe your printer is out of ink..

hope it will help thanks..

Go to the printer properties and try setting it up with border less printing.

Cheers

Goto Office button-> Print-> properties-> Change paper size to A4