Also the steamer doesnt work but you can here it start up
See page 18 of your owner's manual for how to do a descaling; it's not a difficult procedure. As to your steamer problem, ensure that the milk container lid is perfectly clean; rinse with plenty of hot running water and ensure that water flows through the openings freely.
Make sure that you are using 2% milk; make sure it's cold 2% milk.
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