You need to clear your print que. Go to properties and down to cancel all documents. then go back to properties and see if you can do a print test page.
go to your control panel open the printer icon single click your printer and then go to the bottom and click properties. You will open up a new box for properties. Go to 'Ports' across the top and open that - check to see what port the printer is trying to print from. Correct it if need be.
You do check the printer name when you click print right?? Just to make sure it is catching the right printer - I know this probably sounds pretty lame but when you the Print Test Page works it should be something simple.
Did you go online to check for updated driver software?
disconnect your printer from the computer. uninstall the printer drivers totally. restart your computer. check your temp file to make sure you don't have other parts of the program stuck in there, (or a download file) if you do delete them as well and restart your computer. Reconnect your printer to your computer. Your computer should say it has found new hardware. you can let it run through and find the software on its own or shut that down and download the software for the printer drivers.
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I deleted all the documents in the que. tried printing a test page but still won't print. I used the setup button on the printer and it did print a page from the printer. I then tried printing from my laptop but the document went to the printer que with the message error printing. I printed a photo using the printer & sd card. So, the printer is working but won't print from the laptop. Somehow there is no "connection" between the laptop and the printer. Any suggestions?
I did check the port & made sure that it was the same as the printer & the printer name was the same also. I also hit the "configure port" button & received this message "an error occurred during port configuration - access denied." I also thought that it should be something simple - probably staring me right in the face but I just don't know what to do next. Thank you for your help. I do appriciate it.
Yes, I have done that as well.
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