We changed a roll of labels on our Zebra GX 420T to a different size and now no data will print on the label. We put the old roll back on and all is good. If the roll is just a roll of paper labels will it not work on a Direct Thermal printer?
You have a printer that can print thermal transfer with an ink ribbon installed, or thermal direct with a chemicaly treated paper. If you don't use a black ink ribbon you will need the thermal direct paper to print. Plain paper will not work.
Were the new labels thermal paper? Thermal printers need specially made paper to work right.
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Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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