Question about NorStar Startalk Flash 2 Phone

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Voicemail is not picking up for incoming calls...

I have set up voicemail for a phone in my office. If a call comes in for that person and I transfer the call the phone just rings and rings (the same if I call it internally) however if I feature 986 (sends the call right to voicemail) it goes to the voicemail without an issue.

I have deleted the mailbox and recreated it and its made no difference!

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  • NorStar Master
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Sounds like you need to set the call forward no answer to the VM pilot DN for the set with the new mailbox.

Posted on May 27, 2010

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On capabilities,the extn forward no answer should be the VM extn,Also specify number of rings for calls to go to voicemail.

Posted on Aug 19, 2010

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  • Contributor
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Hi, Be sure you have set up the receiving mailboxes extention to:-

Forward No Answer or (Set to a No:- Of Rings....)

Or Forward On Busy...

Both are set in Capabilities.

Both need to be Forwarded to the Startalk180 Extension No:-

Posted on Jul 01, 2010

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Posted on Jan 02, 2017

ynotphone
  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

ynotphone
  • 192 Answers

SOURCE: What is the feature code for forward to Voicemail?

Try FEATURE 9 8 4
this forwards all calls that ring on your phone to your voicemail. To shut it off FEATURE # 9 8 4

Posted on Oct 03, 2009

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