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Posted on May 26, 2010
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Caller id not working on only 1 phone

We have about 15 phones in our office and one phone has decided not to show the caller id on it. All other phones work. We were thinking that a feature may have been pushed or something along those lines and need to fix it.

Can anyone help?

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george peters

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  • Avaya Master 860 Answers
  • Posted on May 26, 2010
george  peters
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It's a good bet that that telephone doesn't ring therefore the system won't pass on the caller id information.
Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.

Press feature "00" to logout

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