My printer says offline and files are in the queue

Please check your "print queue" on your computer. Check that you don't have, "use printer offline" set. You will likely see all your print jobs in the queue, and setting the printer "online" will cause them all to start coming out.

Hi
Clear any print queues.
Check for paper jams and clear.
Disconnect the printer from power,wait a while and then connect again.
Uncheck 'work offline' under your printer properties.
Try printing now.

Hi,
Try disconnecting the printer completely from power.
Reboot your system and re-connect the printer again.
Check for paper jams and clear them.
Delete any print queues.

Hope it helps.Thanks!

Hi,

This Utility program resolve all the printing issue for HP Printers ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

This Utility program will fix all these issues.

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

This is very useful tool for your future assistance too. This will resolve your issue.

Regards,
Ron

Try pressing cancel on the printer first. Then, open the print queue by opening the printers folder, and double-clicking the printer icon for your printer. Try to select the jobs there and cancel them. If that doesn't work, turn off the printer, and wait for the title bar of the print queue to say "use printer offline". If it doesn't change on the title bar of the queue, then select "use printer offline" from the file menu of the print queue. Then try to delete the print job. If this still doesn't work, leave the printer off and reboot the computer, then try to delete the print job again if it is still in the queue. If none of these work, remove and then reinstall the printer as a last resort.

Disconnect the printer from the computer. Open the print queue, and be sure that the title bar says "printer offline". If it doesn't, select "use printer offline" from the file menu. Then try to delete the file multiple times if necessary to clear the queue. You may have to reboot the computer, but try this first. Also, you can try pressing cancel on the printer itself. If none of this works, disconnect the printer from power for 10 minutes, and try again. Good luck!!

Canon, Brother, and Epson's Printer solutions are mostly the same check this answer.

The Brother Printer offline Windows 10 error normally shows up because of various mechanical issues. There can be difficulties with attachment, print queue, or something else. The printer may be facing some other error. Commonly, the Brother printer will stop printing when Brother printer offline error occurs.

10 steps that Fix Brother Printer Offline Windows 10:-

1. Make Sure The Printer Is Properly Connected.

2. Verify Printer Is Not In Sleep.

3. Check Brother Printer For Any General Errors On Computer.

4. Check Printer Status Offline Or Paused.

5. Check For Copy Of Printer In Devices And Printers.

6.Long Print Queues On Computer.

7. Make The Brother Printer Default.

8. Check SNMP Status.

9. Update Brother Printer Drivers.

10. Update Windows 10 OS.

FULL SOLUTION- Brother Printer Offline Windows 10
If you are not a Technical guy you can take help with us. by just call in Toll-Free Number that is given on Mentioned Blog.

Solution:-
Step one: - Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu.
Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: - Check the product cable
Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds.
Reconnect the USB cable to the product and computer.
After the product is connected to the computer, the product should start printing the jobs in the print queue.
If the issue continues, proceed to the next step.
Step three: - Determine whether the product is paused or offline
Click Start and click Printers and Faxes. The Printers and Faxes window appears.
In the Printers and Faxes window, right-click the product icon and click Open . The Printers folder opens.
On the menu bar, click Printer.
Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it.
If the menu includes Use Printer Online , click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: - Stop the print queue
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs.
Step five: - Delete the print jobs
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue.
Click Start Jobs.
Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs.
Try the print job again.
If the issue continues, proceed to the next step.
Step six: - Remove and re-add the product to the printer list
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Select the appropriate product.
Click the red X to delete the product from the computer.
Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer.
After the computer is restarted, double-click Macintosh HD .
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Reconnect the USB or Ethernet cable to the product.
If the product is not automatically added, click Add.
Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.

Is the setting in the queue checked to use printer offline