Hi, Patty. The low burner flame on a natural gas grill an be caused by several things.
1. The gas line shutoff valve is not fully open.
2. The burners are clogged and need to be removed and properly cleaned
3. The venturi valve(s), which has spider screens may be clogged.
The things listed above are the top 3 reasons for the low burner flame problem on a Natural Gas Grill.
To help you accomplish the cleaning of the burners and the venturi valves, I have included a link to your Owners Manual, that you can download & print for future reference. It has detailed instructions and diagrams in the Maintenance section, that will show you how to accomplish this.
http://help.weber.com/manuals/pdf_files_2011/Gas/Spirit%20ES%20Series%202007newer/OwnersGuides/Spirit_210310_NG_OwnersGuide_89961_022811.pdfHope this helps you to solve the problem. Please let me know. Thanks and Happy Grilling!!
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