We have a Panasonic KX-T7731 phone system. How do we transfer a call into a persons voice mail so we do not have to take messages?
It depends on what system the 7731 is attached to. If it's a TA system, that you dial either 107 or 115 to get to the Panasonic brand voice mail system, you take a spare button from the left side keys and press PROGRAM the spare button and dial 94+107 or 115 then STORE.
Pick up the handset and drop it back down to end programming. Then label the button VTR. When a call comes in, you press VTR and dial the extension or press the DSS (extension) button. You don't press HOLD or TRANSFER, just the VTR button.
It's all on page 158 of the OM http://www.public.carl.airpost.net/Pana/TA-824/200_TA_OM_07-04%5B1%5D.pdf
If you are not using a TA series system, the instructions may be different.
Carl
What happens when you dial 107 or 115? If the VTR button doesn't work, reprogram it. Is that user's mailbox in the VM system? Start by dialing the sequence by hand. Press #6 and the user's extension. That tells you if the VM Box is active.
Outside of that, it pretty much has to work.
O.K. Start again. Program a LIT button (left side) by pressing PROGRAM the button 94107 STORE Now, when you press that button from a live call, it puts the call on hold and is looking for a 3 digit extension number. Any number you dial from 101-114 will work. No, you cannot store it on a PF button directly, but you may be able to put the 3 digit number in the PF button (PROGRAM button 3digts and STORE) so that you can press VTR and the PF button and hang up.
Alright. I'm in a relatively good mood. Send me your phone number ([email protected]) and I'll call you. The hope is that you have two phones, one at extension 101 and the other to talk to me.
I'm available from Thursday EDT 6PM to 10PM and Friday from 10AM to 3PM. Other times are negotiable. Let's see just what the machine is doing to hate you so much :-)
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We already have a VTR button programmed but we still cannot transfer a call into someone's voice mail.
107 is an extension to our graphics department and 115 is set up to check plant voicemail and it does work. When we dial #6 it gives us a busy signal.
Can we program one of the PF buttons to transfer operator assisted calls to personal voice mail boxes?
That seems to be the problem, when the call is operator assisted we cannot transfer it but when it comes in after hours it can go to voice mail.
We have done everything you suggested and still no luck. This seems to be the problem...when the call is operator assisted we cannot transfer it but when it comes in after hours it can go to voice mail. Could there be a wrong setting programed in the network box?
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