Computers & Internet Logo
Posted on May 22, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Faulty power supply or MOtherboard?

A couple days ago, my PC shutdown all of a sudden. Now I'm exactly helpless when it comes to diagnosing computer parts, but this issue has me stumped. What I first did was disconnect all components from my power supply except for the motherboard. I also removed all the components from my motherboard, such as the processor, video card, etc. So all I was left with was a psu, motherboard, and the power switch connector all connected to each other in an isolated environment. So I plug the power cord into the psu and the LED on the back of the psu turns on. So then I try to turn on the power to the unit by way of the power switch, and nothing happens. Well actually, the LED on the psu shut off. I try this process a couple more times, and every time single time, the only thing that happens is the LED on the psu shuts off. After a while, a breakthrough happens, upon plugging in the power cord and turning on the power switch, the lights and fans all turn on. However, I could not turn off the power by way of the power switch, I had to unplug the cord. After this single incident, the computer returned to not powering up regularly whenever I would use the power switch.

I then decide to test out the power supply by itself by shorting out the 24-pin connector with a paperclip. On the first try, the fan to the psu powers up. However on the subsequent attempts, the fan did not power on.

So my question to you guys is: do you think my power supply is no good, or is it my motherboard?

2 Answers

joecoolvette

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • HP Master 5,660 Answers
  • Posted on May 23, 2010
joecoolvette
HP Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Apr 08, 2009
Answers
5660
Questions
0
Helped
2194571
Points
18014

Test the Power Supply first.

If you have a multimeter, use the Positive (Red) probe lead to connect to the power wire to be checked.
The Negative (Black) lead connects to ANY ground wire. (ALL Black wires are Ground wires)

Three main voltages are produced by a personal computer Power Supply.
1) Orange insulated wires are 3.3 Volt
2) Red wires are 5 Volt
3) Yellow wires are 12 Volt.
(Again, ANY Black wire is a Ground wire)

Or use an economical power supply tester.
One example,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=5250576&CatId=5471

You are making a connection from the green Soft Power On wire, to any Ground (Black) wire with that jumper wire.

Using an HP Pavilion A1330E desktop computer for an example,
we can see that the main power cable is a 24-pin ATX main power cable.

This is readily shown by looking at the motherboard,

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00496280&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=1829044

Scroll down to the motherboard illustration, and the motherboard photo underneath the illustration.

This is the pin-out for a 24-pin ATX main power cable, and connector,

http://www.playtool.com/pages/psuconnectors/connectors.html#atxmain24

The Green wire (Pin 16) is the Soft Power On wire. The other end of the jumper can touch ANY Black ground wire.

1) ALL the lights use less than 1 Watt of power.
2) EACH fan uses 2 to 3 Watts.
3) A typical Processor can use anywhere from 51 to 125 Watts. Depends on what Processor it is.

The three Processor options for the Pavilion A1330E are, (Socket 939 style),

A) AMD Athlon 64 X2 4800+
B) AMD Athlon 64 4000+
C) AMD Sempron 3200+

The Sempron 3200+ can use up to 62 Watts
Athlon 64 X2 4800+, 110 watts, and Athlon 64 4000+ can use up to 89 Watts.

Point?
You have nothing but the motherboard plugged in, and the Power Supply takes a 'nose dive'.
Power LED turns off.

Bad Electrolytic Capacitors in the Power Supply.
Replace power supply.

What causes this?
1) Most computer failure can be attributed to the inside of the computer is dirty, as well as the Power Supply.

When the cooling components of the Power Supply, (Fan, and internal Heatsinks), are clogged, the cooling capacity drops tremendously.

Heat = Wasted Energy

The Power Supply tries to keep up with the call for power, and eventually components inside the Power Supply fail.

A can of compressed air for computers, used on a regular basis as needed could prevent this. (Observe Anti-Static precautions Before placing hands inside computer)

2) Cheap quality power supply.
Saves the computer manufacturer money.

Testimonial: "Very helpful."

  • joecoolvette
    joecoolvette May 25, 2010

    You are most kind itslikewhoa, thank you for the rating, and the kind words.

×

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • HP Master 32,281 Answers
  • Posted on May 22, 2010
Anonymous
HP Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Jun 29, 2007
Answers
32281
Questions
2
Helped
7912604
Points
102259

I assume you mean shorting pin 16 to ground to simulate switching on the power supply by the front panel switch on the computer.
The power supply should have a load on it otherwise it may not power up properly.
I suggest you connect a hard disk to a power lead and other drive devices to provide a load. Also after powering up the power supply then check a 4 pin power lead with a multimeter to see if you have 5 volts and 12 volts.
Also check the voltages on the motherboard power connector.
Pins 1, 3 & 11 =3 .3 volts
Pin 9 = 5 volts (standby)
Pin 12 = -12 volts
Pin 18 = -5 volts

This will help you determine if the power supply is faulty or the motherboard.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
2answers

No display

One bad or faulty lead connection can cause a computer to continue restarting on a cycle or to shutdown or fail to detect your hard drive

WARNING: Before you start troubleshooting remember that you are dealing with electricity that can KILL.

http://www.kitchentablecomputers.com/static.php - rules


Test all power and data leads that attach to your hard drive IDE,SATA

the leads from your (motherboard to your hard drive) make sure they have secure dust free connections and are not faulty


if its a 40 pin flat ribbon type it will be the first to fail


make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty


even something as small as a faulty electrical fan and its lead can cause you problems

computers need all power and data to continue through every working device and to have an end so any faulty leads will end up with a computer error


make sure your graphics card is securely seated with no dust built up or in the socket

if you remove your graphics check the socket to make sure its dust free


restart your computer then reinstall it this should activate found new hardware wizard


hope this helps

0helpful
1answer

My PC suddenly restarts. Amazing thing is it happens only once in a day. Please help me. (BIOSTAR Motherboard)

desktop or laptop computer


Test your PSU or replace it if your power supply units fan is not working your PSU is faulty

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up a computer hard drive


Test all leads that attach to your hard drive including electrical extensions EIDE SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them they could be faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electrical extensions or just replace them they could be faulty
computers need power and data to travel through every working device and to have a finishing point to continue its cycle and have an end so any faulty leads will end up with a computer error
even something as small as faulty fan and the fans electrical lead can cause this problem

if this fails to fix the problem
another possible reason could be a memory dump you might be running to many programs at the one time placing to much strain on the CPU also you might not have enough RAM random access memory
hope this helps you

0helpful
1answer

No power how do I check or diagnose the power supply? Thank You

Test your PSU or replace it if your power supply units fan is not working your PSU is faulty
hope this helps also

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up a computer hard drive

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty
make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electrical extensions or just replace them they are probably old and faulty a computer needs its connections to continue its cycle and have an end so any faulty leads will end up with a computer error

hope this helps

0helpful
1answer

Green blinking light on power supply. Computer will not power on. Power supply appears to be good because I connected black and green leads from motherboard connector with a small piece of wire, and the...

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect your hard drive

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty
make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electic extensions or just replace them they are probably old and faulty a computer needs its connections to have an end so any faulty leads will end up with a computer error

hope this helps
don

0helpful
1answer

When I turn on my computer the fan comes on fast, as usual, but just stays on fast and the computer doesn't boot at all. this has happened before and it was the power supply

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty ?
hope this helps

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect your hard drive

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your motherboard to your hard drive make sure they have a secure connection and are not faulty or just replace them there probably old and faulty


hope this helps

0helpful
1answer

I have acer travelmate 290 while working suddenly the screen went white and the remained so i turned it off and now i try to start it power comes on but display shows nothing. tried removing HD and Drive...

I have the exact same problem with my old computer! The problem started after I switched the HDD a long time ago but I never got it (semi-)working again until a few days ago.I completely disassembled the computer and reassembled it again and I finally got something on the screen. I the tried to install win xp but when I pressed the keyboard the problem reoccurred. Therefore I'm fairly sure there is a short circuit or a bad connection somewhere probably on the underside of the motherboard close to the power supply DC-connector.
5helpful
2answers

Sudden Shutdown of PC

This can be on your operating system or either the fan of the processor is bad. You just need to check both of that out.
1helpful
2answers

Won't boot up! :o(((

There is nothing you can do mate. The motherboard has a problem and with a notebook you can't simply replace the motherboard with another one, notebook motherboards are all custom fit to that specific computer.

You could spend many days troubleshooting components even if you had in-depth knowledge of computers and still get nowhere. Your symptoms indicate the computer is not even passing the POST most times, which is the most basic Power On Self Test that every computer performs upon initial power up. If it will not pass this test either you have a corrupted BIOS, some BIOS setting is wrong, or you have a hardware problem. If you CAN get into the BIOS you can try to load the default settings, but the diagnostic technician should have already done that.

Sorry for the bad news Sue, if you want suggestions on what computer to replace yours please post back.
0helpful
1answer

Black screen monitor

souns like the dc-dc convertor board that supplies the backlight gone faulty possible poor soldering on board
0helpful
1answer

Power On trouble with Computer

If don't you have any beeps check maybe the power button stack.
If the power button pressed for four seconds then the computer normaly shut down.
Not finding what you are looking for?

324 views

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...