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Posted on Apr 03, 2008
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We have a Phaser 8560 Printer and we are getting the message "maintenance kit low" message. What does this mean and how do we fix it?

1 Answer

Dalynn Turner

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  • Expert 346 Answers
  • Posted on Apr 03, 2008
Dalynn Turner
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Joined: Apr 03, 2008
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This will require servicing:
The maintenance kit contains a maintenance roller that keeps the surface of the Imaging Drum clean and oiled.
NOTE: Order a new maintenance kit when the Display Screen displays a message that the maintenance kit is low. Replace the kit when the Display Screen prompts you to replace the maintenance kit. Both a Standard Maintenance Kit and an Extended Maintenance Kit are available for the Phaser 8550 and 8560; however, only a Standard Maintenance Kit is available for the Phaser 8500. An Extended Maintenance Kit will not be functional with the Phaser 8500.

WARNING: The printer's interior may be hot! Do not touch the hot surfaces.

Once you have the part: instructions:

  1. Open the door on the right side of the printer.
  2. Grasp the maintenance kit (labeled A) from the maintenance kit slot and pull the kit completely out of the printer.
  3. Insert a new maintenance kit and push the kit completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information.
  4. Close the door.
This will be on the right side of the printer.
This will need to be replace every 10,000 sheets of paper.

  1. Close the door.

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Shadow Printing on a xerox Phaser 8560. Have changed the Maint Roller and done the various cleaning cycles

The printer requires a maintenance kit. (95% chance anyways)
I would suggenst the extended life maintenance kit (10,000 page lifespan) part number 108R00676 to correct this issue.
You can usually get these where you get your solid ink cartridges.
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Xerox 8560 displays replace incorrect maintenance kit

Was this a new maintenance kit? If it was new, try putting the old one back in, if it reports the same message, the pivot plate will more than likely need replacing. If it displays the original message i.e, replace maintenance kit, then the fault is with the new maintenance kit. Do check you have been sent the correct maintenance kit for your machine, part number should be 108R00675 for standard and 108R00676 for the extended Phaser 8560 printer and Phaser 8560MFP kit.
If it is the original maintenance kit and the error just appeared, as I am assuming you will have already tried re-seating it, the problem is likely to be the pivot plate again.
Hope this helps.
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Phaser 8560 warns to replace the maintenance kit

Call Xerox. If they can't reset it, They will sent you a new Mtc kit. Thay will want that count sheet. Plus, They will not warrenty any kits over 6 months.
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8560 DN Replace Maintenance Kit

the maintenance kit keeps your melted crayons from sticking to the roller. You know the smell... and no you need a new one.
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XEROX Phaser 8560 - Maintenance Kit

They sell a lot of maintenance kits that way.I worked for a major Tampa are copier company for 10 years and they used every part until it just quit.However, you should line up a maintenance kit at the ready.Sometimes a counter will shut down the copier when it gets to the point where they want it to stop.
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Phaser 8400/8500/8560 maintenance kit

No, it will not work because the chip (CRUM) is not compatable.
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Xerox 8560 printer error message

That is a fault in the process drive motor area.
It is the assembly that operates the maintenance kit movement.
You may simply have to reseat the maintenance kit.
The motor drive train may also be mistimed. If you have purchased that machine in the last year, there is a one year onsite warranty on that product. If so have your serial number ready and call 1-800-835-6100.
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Maintanance kit replace

Problem:
The machine displays the Replace Maintenance Kit after the Maintenance Kit has been replaced.
Cause:
There may two causes for this issue.
  1. The machine does not recognize that the Maintenance Kit was removed. This would likely be caused by a defective Drum Maintenance Pivot Plate.
  2. The machine corrupts the CRUM on the new Maintenance Kit. This may be caused by a defective Drum Maintenance Pivot Plate or IO Board.
Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix.
  1. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message does not change to "Maintenance Kit Missing," replace the Drum Maintenance Pivot Plate and install a new Maintenance Kit.
  2. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message changes to "Maintenance Kit Missing," replace the IO Board and then install a different NEW Maintenance Kit. If the problem persists, replace the Drum Maintenance Pivot Plate and install a different NEW Maintenance Kit.
ETI v1.3.20.0 610606.Replace Maintenance Kit Message after it Has Been Replaced 2007-11-18 21:37:39
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