Hi, i think the body of the phone might be broken and it's allowing the screw area to be loosed, that's why you need to press before someone can hear you.
In cases like this, you will have to check the screws first if they are firm enough holding the phone, and also if the body of the phone is not broken somewhere around that area.
If is the screw, check if it needs to be tighten or replaced.
For the body, if broken you will need to get a new body to replace the old one.
Or better steal, you can use a rubber band to hold it.
Take care.
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