I have a Kohler faucet (K-15160). All of a sudden it seized and would not turn side to side. I have had it appart twice now and have gotten it to turn a little bit but it is still really stiff. Thoughts?
Ours was purchased in 2002, I called Kohler 800 456 4537, followed the prompts and pressed 2 for technical help, still followed them for kitchen products and stuck with it until I reached a rep. I explained, the problem, they mentioned a O ring and lubrication was needed, I added that the mechanical bind I was feeling couldn't just be from a fouled O ring, they then added all of the valve internals to be sure.
should be here in 2 to 5 days all free of charge. Though it may have been better to replace the entire unit, they mentioned they would if this didn't take care of the problem. It was a pleasure to work with them.
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