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You must have got a CD with the printer. Just install it and load the paper in the scanner and press the scan button on the front panel. It automatically starts to scan and shows you the document. Later it will ask you whether to save it as a JPG file (as image) or a PDF file (document).
The scanning feature is much more sensitive to connection signal strength than the printing function. Make sure the USB connection is firmly in place on both the computer and the MP500. If this doesn't fix the problem I would try a different 6 foot length USB cable.
If you are using a wireless connection, your scanner will not work. I was told the printer does not have the capability to scan wirelessly....prints wirelessly, wont scan
You should be able to go to Start, All Programs, Accessories, under that list you should see Scanner and Camera Wizard. Once the scanner and camera wizard starts up follow the directions they give you there. Just make sure before you do all that, that the document is on the scanner ready to be scanned.
I was very frustrated by this problem too, but just found a fix at last!!
Instead of focussing on the settings on the scanner itself. Use the MP navigator software to change scan settings and get around this problem. there you can set document size, colour or black and white and even DPI (quality) .
i was having the exact same problem -- very annoying!
just go to the following link and follow the instructions.
VERY quick and easy!!!.....
http://support-au.canon.com.au/contents/AU/EN/8000507501.html
how to scan photos on a mp500 sanner
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