Can't scan- Refer to device documentation to

You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

Oct 09, 2009 • HP Officejet 6310 All-In-One InkJet...

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1answer

No scan options..refer to device documentation for toubleshooting. i have a hp office 6310 all-in-one

Even HP tech could not solve the problem. One expert told me to get a Brother and throw the HP 6310 in the gargabe!

Sep 12, 2009 • HP Officejet 6310 All-In-One InkJet...

1helpful

1answer

HP Officejet 6310 All-in-one Scanning issues

I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Dec 10, 2008 • HP Officejet 6310 All-In-One InkJet...

15helpful

3answers

My HP Officejet 6310 All-in-One will not scan

Use thunmdrive then can scan

Dec 10, 2008 • HP Officejet 6310 All-In-One InkJet...

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1answer

HP 6310 All in one scanning issue

hi
i just talked with hp,
They suggest i (re) install the right software version
via hp.com
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Aug 25, 2008 • HP Officejet 6310 All-In-One InkJet...

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1answer

Scanning

you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

Aug 16, 2008 • HP Officejet 6310 All-In-One InkJet...

Question 2

coolfelix

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Posted on May 19, 2010

coolfelix

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Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

Answer 2

Anonymous

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Posted on May 02, 2013

Anonymous

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HP 6310 All in one scanning issue

When I press scan on the printer, I am getting back an error message that reads "no scan options-refer to device...

Answer 3 · 8/30/2008 12:00:00 AM

Anonymous

1 Answer
Posted on Aug 30, 2008

SOURCE: HP 6310 All in one scanning issue

hi
i just talked with hp,
They suggest i (re) install the right software version
via hp.com
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Answer 4 · 8/30/2008 12:00:00 AM

Anonymous

1 Answer
Posted on Aug 30, 2008

SOURCE: HP 6310 All in one scanning issue

hi
i just talked with hp,
They suggest i (re) install the right software version
via hp.com
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

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coolfelix

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OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

When i press the scan button to scan, on the screen it says, "no scan options. refer to device documentation to troubleshoot". What can I do?

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