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Posted on May 18, 2010
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SAMSUNG 56" DLP TV, MODEL NUMBER SP56K3HD WHITE SPOTS HAVE APPEARED ON MY SCREEN AND ARE DOUBLING UP EVERY DAY IT SEEMS WHATS THE CAUSE AND WHATS THE RESOLUTION

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dick davis

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  • Posted on May 18, 2010
dick davis
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A chip on the DMD board has failed and the chip needs to be replaced. Samsung is covering the cost to repair this problem, just call 1-800-samsung and they will set up a service call with the closest service center to repair the TV at no charge to you.

callmechaz

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  • Contributor 15 Answers
  • Posted on Aug 21, 2010
callmechaz
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Don't automatically expect first level CS to handle the free repairs for this issue. As of last year CS was not trained to handle this (massive) problem, or were telling people their model was not covered etc. (ALL DLPs are included with White Dot issues).The best success is asking CS for ECR (Executive Customer Relations), or call them directly at 800-522-7341. ECR handles problems for really unhappy customers.

  • Anonymous Nov 19, 2012

    callmechaz: I spent Saturday on the phone with Samsung CS about white dots on my 56" LED.Despite my efforts they maintained my particular model was not covered for this issue. Is the ECR number you provided likely to listen and help?

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White spots on screen and growing every day

If these spots are small, they are likely the visual effect of a failing DLP chip. When some of the tiny mirrored surfaces on the chip stop moving, this is the result. This is not something you can fix yourself. A Samsung authorized service center will charge $400-$500 to replace it for you.

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White spots on screen of my Samsung DLP TV

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